Lenders are able to identify high-value website visitors, react to inbound communication requests, and proactively reach out via any channel. With one seamless Digital Customer Service (DCS) platform using automation and collaboration tools, lenders can assist borrowers with loan applications on screen and securely exchange documentation to reduce funding time and drive successful conversions.
Whether providing mortgage loans, personal loans, small business loans, or lines of credit, lending institutions enabling guidance and support every step along the customer journey, from origination to remote closing, without disruption increase conversions and build more loyalty.
Discover how better experience and smoother customer journey made possible by Glia enabled this company to achieve maximum ROI.
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When your borrowers have questions—and they always do—Glia’s solution empowers representatives to easily switch between phone, chat, video, and SMS without interruption and guide them on screen. This ChannelLess, single platform engagement reduces customer effort, speeds resolution up to 20%, and ensures increased satisfaction. For NPS or customer satisfaction tracking, DCS provides a customizable survey immediately after every engagement.
