Enhancing Online Lending With Digital Customer Service

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Bring the in-person experience to your website and mobile apps with robust live interactions and guidance

Benefits for Lending Institutions

Land more loans

Grow Loan Conversions

Streamline loan servicing

Streamline Loan Servicing

Enhance Your Customer Experience

Solidify Customer Relationships

Digital Customer Service (DCS) provides one seamless customer engagement through any channel, including:

along with insightful, collaborative tools.

Land More Loans

Lenders are able to identify high-value website visitors, react to inbound communication requests, and proactively reach out via any channel. With one seamless Digital Customer Service (DCS) platform using automation and collaboration tools, lenders can assist borrowers with loan applications on screen and securely exchange documentation to reduce funding time and drive successful conversions.

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Whether providing mortgage loans, personal loans, small business loans, or lines of credit, lending institutions enabling guidance and support every step along the customer journey, from origination to remote closing, without disruption increase conversions and build more loyalty.

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Real-time support for customer to complete applications and answer loan questions
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Remote Close & Assistance
Collaboration for “in-branch” like
experience for remote closing
Glia Case Study Top Bank Increase Conversion by +400%
SALES case study

Top Bank Increases Loan Applications with Glia

Discover how better experience and smoother customer journey made possible by Glia enabled this company to achieve maximum ROI.

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Simplify Loan Servicing

When your borrowers have questions—and they always do—Glia’s solution empowers representatives to easily switch between phone, chat, video, and SMS without interruption and guide them on screen. Engagement through a unified ChannelLess™  platform  reduces customer effort, speeds resolution up to 20%, and ensures increased satisfaction. For NPS or customer satisfaction tracking, DCS provides a customizable survey immediately after every engagement.

Reinforce Customer Relationships

Lenders forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and service representatives. With 1- or 2-way video communication, your customers can feel more confident with the process, building greater customer satisfaction and trust.

Reinvent How You Serve Your Customers

Request a Demo

“With Glia we increased our conversion by over 200%”

Director of Digital - Top 10 Bank