Glia enables lending institutions to acquire more leads and increase online conversions. Lenders are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and CoBrowsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers.
Discover how better experience and smoother customer journey made possible by Glia enabled this company to achieve maximum ROI.Download
When your borrowers have questions—and they always do—Glia allows agents to easily switch between chat, video, and audio communications with them and guide them on-screen. This reduces customer effort and ensures increased satisfaction. If you track NPS or Customer Satisfaction, Glia allows for immediate surveying at the conclusion of every engagement.