Lenders are able to identify high-value website visitors, react to inbound communication requests, and proactively reach out via any channel. With one seamless Digital Customer Service (DCS) platform using automation and collaboration tools, lenders can assist borrowers with loan applications on screen and securely exchange documentation to reduce funding time and drive successful conversions.
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When your borrowers have questions—and they always do—DCS empowers representatives to easily switch between chat, video, and audio without interruption and guide them on screen. This single platform engagement reduces customer effort and ensures increased satisfaction. For NPS or customer satisfaction tracking, DCS provides a customizable survey immediately after every engagement.