AI may help companies increase efficiency, but it inevitably leads to a drop-off in the customer experience. Right?

Sure—unless you’re using Glia.

Throughout our journey, we’ve relentlessly focused on eliminating the cost vs. quality tradeoff for our customers.

It’s what first led us to unify interactions with our proprietary ChannelLess® Architecture. Now, we’re helping customers experience a paradigm-shifting breakthrough: Unifying AI and human agents across every voice and digital interaction.

Working side by side, virtual and human agents automate and elevate interactions so you can provide the best possible experience while actually lowering your costs.

Simply put, you can finally stop compromising—the efficiency vs. experience tradeoff ends now.

Introducing Your Virtual Workforce

For years, AI was little more than a customer-facing chatbot—one that failed to deliver on the massive AI promise that we’re unlocking right now.

With Glia, AI is no longer a single tool. Our AI for All™ embeds into the entire interaction journey, automating customer interactions and elevating agent productivity, executive decision-making, and how your customers experience your brand.

Think of Glia as an extension of your team—a virtual workforce that lets you improve interactions without increasing headcount. Instead of adding agents, unify AI with your human agents to make your team more efficient, more productive, and more capable of delivering exceptional service.

The best part? You can do it all right now. Organizations are using Glia’s unified AI and human workforce approach to generate game-changing efficiency today, and the possibilities of that efficiency are truly revolutionary.

You can close your open roles. End the uphill battle of agent attrition. Stop paying for costly after-hours support.

The efficiency gains are certain—what you do with them is up to you.

Finally, AI That Changes Everything

Today, I’m incredibly proud to tell our efficiency and experience story on the all-new Glia.com: A completely rebuilt website that’s as powerful and differentiated as the Glia platform itself.

Take a good look at it here, starting with the orb at the top: Countless particles, representing both AI and human touchpoints, join as one to automate interactions and elevate your people.

To see how, let’s explore three compelling ways the orb encapsulates Glia’s truly differentiated offerings.

• Unified Interactions. AI + Human across Voice and Digital using a ChannelLess® Architecture.
• AI for All™. AI that brings value to every stakeholder—customers, agents, managers and executives.
• Intelligence Flywheel™. A loop of learning within your virtual workforce and human workforce that generates cost savings and maximizes experience at the same time.

Real, Measurable Impact For Your Industry

So what does this all mean for the future of Glia—and, more importantly, you?

First and foremost, ROI you can measure.

With all the hype around AI, it’s easy to wonder what you’re actually getting out of your investment in this emerging technology.

Finally, you can stop wondering and start knowing.

Use our new ROI Toolkits to calculate real, reachable goals for your AI before implementation.

Then, leverage our AI Benchmarks to track ongoing AI performance against peers. Offering visibility into the actual performance metrics of key AI features, AI Benchmarks lets you actually understand the impact of your Glia solution in a quantifiable way.

We’re confident in the measurable impact you’ll gain with Glia. But we’d love you to see it for yourself.

Ready for your first look? Visit our brand-new website and sign up for a Glia demo today.

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