Over the years, we’ve experimented with team setup and shaped an approach that is poised to serve us well as we continue scaling. Today, we build new teams by expanding one team and then dividing it. This engineering team mitosis allows for growth that provides initial structure and support to new Glianeers while ensuring continuity of technical and cultural standards. If we find that two teams are starting to overlap in their responsibilities, we designate that area of responsibility to one of the teams, freeing up the other to shift their focus.
Some teams focus on who’s being served by the product. For example, one team’s focus may be on the end-user (our client’s customer), while another team’s North Star is the customer service agent for whom Glia’s technology is mission-critical. Other teams are organized around operational management or analyzing business metrics—providing our clients with a full range of Glia products.
Of course, we wouldn’t function without our platform teams. They build the infrastructure to enable all the development and keep everything running smoothly. Meanwhile our Information Security and Compliance Team makes sure that our platform is secured and our customers’ data is protected.
Read more about the Glia Engineering team