What our clients say
“At Signal Financial, we pride ourselves in meeting our members where they are in the community, taking part in local events. Following that philosophy, we realized that we needed to meet our members where they are in the digital realm, leading us to embrace a new approach to member service.”
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Signal Financial Federal Credit Union Meets Members Where They Are
Chartered more than 76 years ago to help local telephone company workers improve the quality of their financial lives, Signal Financial Federal Credit Union today serves more than 24,000 members in the Washington, D.C. metro area. That includes a growing number of small-to-medium sized companies, as well as individuals who live, work, worship or attend school in Washington D.C.
Community involvement is important for the credit union, which participates in a wide variety of local activities from the annual Washington Area Bicyclist Association’s 50 States Ride and local fun runs, to book signings, festivals, and even Signal’s own Art in the City series. Signal Financial regularly reaches out to a younger demographic to promote its special programs that help members under 26 achieve financial fitness. Younger members are increasingly gravitating to digital-first solutions, prompting the Signal Financial team to explore options.
“At Signal Financial, we pride ourselves in meeting our members where they are in the community, taking part in local events. Following that philosophy, we realized that we needed to meet our members where they are in the digital realm, leading us to embrace a new approach to member service,” said Dustin Gray, Digital Services Manager for Signal Financial Federal Credit Union.
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