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Rick DeLisi
Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Rick DeLisi is a leading authority on customer experience and digital service transformation who brings a refreshingly unique perspective: he bridges the gap between traditional business wisdom and emerging technologies. With a career spanning the evolution from rotary phones to AI chatbots, Rick helps organizations navigate the future of customer loyalty while keeping the human element firmly in focus.
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