Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The role
We are looking for an experienced product designer who’ll join us in defining the user experience, interaction, and interface design of our product. The role requires solid experience in product design and familiarity with UX research & testing methods.
In this role, you’ll be a key member of the company’s vision of what the future of Digital Customer Service would look like - both from the customer and agent perspective. The product designer will work closely with our cross-functional product teams.
Team setup
Our product teams are cross-functional, consisting of a product manager, product designer, engineers, technical writers, and some other roles depending on the team. The product teams are grouped by areas of product and/or expertise (e.g. visitor and operator experience, manager experience, platform, etc.). One product designer can be a part of a few product teams and take ownership of design in one or multiple areas of the product. Product designers collaborate with each other to ensure consistency across different parts of the product, provide feedback and improve product design processes and tools.
What you'll do
Requirements
Benefits
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
*Want to know more about working at Glia? Check our Glia's Career FAQs
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.
We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!
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