Security Engineer

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Security Engineer

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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

We are looking for a Security Engineer who will contribute to establishing and maturing our control environment. Here you will lead evidence collection/documentation in support of internal and external audits, monitoring activities, and remediation follow-up with customers and prospects.

The Role:

In this role, you’ll be a key member of the company’s Information Security and Compliance Team by supporting ongoing compliance activities and monitoring efforts across different regulations and standards(GDPR, SOC 2, ISO/IEC, HIPAA, etc.).

What you'll do

  • Manage operational, regulatory, and certification security requirements (SOC requirements) to ensure the successful completion of compliance audits
  • Work closely with the InfoSec teams to automate procedural and technical compliance controls
  • Guide technical and operational decision-making towards future product offerings and efficient organizational processes
  • Partner with engineers to interpret and map compliance requirements to product implementation
  • Engage with (internal and external) subject matter experts in order to develop, edit, and revise documentation including standard operating procedures, system security plans, and policies and procedures
  • Review existing IT compliance controls for regulatory updates against FSSC, FFIEC, GLBA, and NIST frameworks.


  • At least two years of Compliance or Audit experience working with Industry regulations and standards (SOC 2, PCI, GDPR, ISO/IEC 27001, HIPAA)
  • Familiarity with compliance and risk management frameworks, such as SOC 2, SOX, ISO/IEC 27001, PCI, GDPR, Cloud Computing Security Requirements Guide (SRG)
  • Experience with Terraform and AWS
  • A deep understanding of cloud infrastructure and security concepts
  • Demonstrated strong project management skills with experience managing and reporting on multiple inflight projects at any one given time
  • Excellent communication skills in English.
  • Proficiency with security concepts (encryption, authentication, etc.) and tooling for continuous monitoring
  •  The ability to clearly communicate compliance requirements to internal engineering teams and associated implementation to external customer


  • Knowledge and experience with FedRAMP and NIST
  • Fluency in Spanish
  • Experience automating with Ansible


  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool
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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Join the team. We've been waiting for you.

We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

Apply Now