People Operations Specialist

New York
Talent & People Operations
Position already filled
Apply Now

People Operations Specialist

New York
Talent & People Operations
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

At Glia, we are on a mission to reinvent the way customers are served online. We see a future where excellent Digital Customer Service is the standard! We’re a global remote workforce across the US and Estonia but despite multiple time zones and locations, we identify as one Glia. We are a collaborative bunch with a strong drive to master our craft, we take challenges head on and persevere every time. If our company values align with your own, we would love to connect with you about the role. 

We are looking for an energetic, people-oriented, and diligent People Operations Specialist. This role will report to our New York City office to create and support an exceptional work environment for the Glia team. You will also drive employee engagement through online events for our remote team. This role will be a well known face to Glia and have the opportunity to create foundational impact on a high growth company.


What You’ll Do:

  • Manage NYC office, ensure inventory, supplies and snacks are always available. Work with facility management and service providers for cleaning and security. 
  • Support the employee experience including onboarding, promotions, HRIS updates and general questions regarding benefits/perks
  • Create and lead company wide events and other engagement activities. Focus on unique virtual experiences for our global team. 
  • Partner with HR, Talent and Strategy team on special projects and creating new processes 
  • Champion for ERG’s and EDI committees


  • 2 years in people operations, event Management or workplace experience
  • Must be willing to report to the NYC office space 
  • Presentation Skills; You are excited to be in front of a audience (virtual or not) 
  • Calendar Wizard; Scheduling and organizing come easy to you. You have experience managing team wide calendars 
  • Events Expert; From planning to the end result, you love creating memorable experiences 
  • Tech Savvy; You’re in tune with the tools that make your job easy and create a good experience for our team 
  • Strong Creativity; You think outside the box and believe the world is your oyster 
  • Detail Oriented; You know in a fast moving environment the little things matter





  • Glia stock options and competitive salary
  • 28 days of annual vacation and additional free days
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 
  • Relocation & Visa support

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

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