Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
As a Technical Writer, you’ll help our team to describe the different Glia's components and how to integrate them with our client's enterprise core platform, increasing the quality of the product documentation to make the high-growth of Glia and its user base sustainable.
You will create clear and concise articles for various target groups; for example, operators who use the Glia to provide digital customer support, as well as developers integrating parts of Glia SDK into their existing systems. This role demands you to own all of our public documentation including our developer documents and support documents.
What you'll do
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.