Technical Writer

Estonia
Engineering
Apply Now

Technical Writer

Estonia
Engineering
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

As a Technical Writer, you’ll help our team to describe the different Glia's components and how to integrate them with our client's enterprise core platform, increasing the quality of the product documentation to make the high-growth of Glia and its user base sustainable.

The role
You will create clear and concise articles for various target groups; for example, operators who use the Glia to provide digital customer support, as well as developers integrating parts of Glia SDK into their existing systems. This role demands you to own all of our public documentation including our developer documents and support documents.

What you'll do

  • Creating, improving, and maintaining the product’s Knowledge Base
  • Assisting the engineers in creating REST API and SDK API documentation
  • Planning the product documentation as a whole and creating a clear structure for the documentation to help each reader group reach their goals
  • Analyzing the documentation versus reader interaction by implementing relevant metrics and analytics

Requirements

  • 2+ years of experience as a technical writer
  • Experience with OpenAPI and REST API in general
  • Deep understanding of the software development life cycle and other engineering practices
  • Interest and ability to learn new technologies from an end-user perspective via hands-on experimentation
  • Good research and analytical skills to be able to gather, understand, and interpret new technically complex information
  • Fluency in US English, with special attention to writing skills and grammar

Bonus

  • Previous experience in software and/or product development (e.g. as a system analyst, software engineer or QA)
  • Basic know-how on CSS and HTML, JSON, Markdown, Git, common Linux/macOS command-line tool


Benefits

  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool
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Company Culture at Glia

The employee experience below at Glia, compared to a typical U.S. based company.
Great Place to Work
97% of employees at Glia say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

97%

97%

97%

97%

97%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

Find out why we are one of the best places to work
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We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

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