Internal Client Engineer

Estonia
Engineering
Apply Now

Internal Client Engineer

Estonia
Engineering
Apply Now
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About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

 

The role

  • You’ll play a critical role in scaling up the organization, as you will be a main point of contact for every new Glianeer. You are going to set people up for success, providing the right tooling and sharing your tech wisdom.
  • You will be looking after companies' well-being security wise, you’ll do that by helping your colleagues navigate through different technical inquiries. An Internal Client Engineer is a master at prioritizing different tasks,  is not afraid of a challenge, and faces them with a positive attitude.

 

What you'll do

A regular day in the life of an Internal Client Engineer at Glia consists of helping fellow Glianeers through any technical questions. Some examples of what you’ll do:

  • In collaboration with our People Operations team, you’ll be helping new people get on board in Glia by providing them with the necessary equipment and provisioning accounts and access
  • From helping to diagnose a laptop hardware issue to helping people get access to new tools, you will collaborate with your colleagues by giving them a helping hand and troubleshoot their technical questions and problems
  • During bigger events in Glia, you’ll be helping out with technical setups and equipment by making sure everything is in order and ready to go
  • You’ll be a first hand consultant, if Glia needs to update any of the equipment. You’ll be helping out by researching and investigating to find the best solution.

 

Requirements 

  • Excellent reading, listening, and writing skills in English
  • Tech savvy and excited to learn new technologies
  • Experience or higher education (can still be in the process of obtaining it) in IT, Technology, Engineering or a related field
  • Willingness to learn and grow with the team
  • Excellent communication skills with both technical and non-technical audiences

 

Bonus: 

  • Interest or experience in the Cyber Security field
  • Familiarity with Python
  • Some experience with Atlassian products and AWS command line


Benefits

  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

 

*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
97% of employees at Glia say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

98%

98%

98%

98%

97%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

Find out why we are one of the best places to work
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