Customer Success Operations Leader

USA (Remote)
Revenue Operations
Position already filled
Apply Now

Customer Success Operations Leader

USA (Remote)
Revenue Operations
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

We're growing rapidly, and are seeking a passionate marketing operations guru to be a key part of our Revenue Operations team in the US.

If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!

The role

As a founding member of our Revenue Operations team, you will partner with fellow leaders across the company to build the strategy and operations necessary to scale our CS team

This hire will create a foundational impact on a fast-growing company that is reinventing the way customers are served online. You will have the opportunity to build scalable processes and drive value for our clients. This hire will work with leadership to understand business goals and create a world-class success team!

What you'll do

  • Identify necessary metrics, sources, and frequency to inform business decisions and improve efficiency
  • Own and coordinate key reporting for the leadership team (i.e., forecasts, renew, expand, churn)
  • Develop and implement lifecycle processes and policies to support customer outcomes and business growth, defining the appropriate touch points throughout the customer journey
  • Analyze customer data across accounts to create business rules and triggers for proactive engagement with our clients
  • Identify signals of at-risk clients and design a playbook to proactively drive clients back to success with our team
  • Improve efficiencies through automation, additional tools, and resource creation
  • Work cross-functionally with the greater solutions team and technical partners to optimize the platform for customer success goals
  • Manage revenue forecasts for renewals, expansion, and at-risk revenue
  • Assess ROI impact of customer success investments in retention, adoption an expansion 

What you'll bring

  • 4-6 years of related work experience in B2B SaaS CS Operations or Sales Operations
  • Prior top tier management consulting experience and/or top tier MBA
  • Advanced analytical skills (including data modeling) and business insight
  • Experience dealing with unstructured business issues
  • Ability to build clear and concise presentations
  • Effective communication with peers and senior leaders
  • Strong project management skills
  • Experience working with Salesforce CRM


  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.







What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

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We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!

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