Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
As a Director of Engineering, Platform, you will be responsible for leading essential engineering and infrastructure initiatives that will impact the entire R&D organization at Glia and all its customers.
Your group will consist of several engineering teams in Europe and North America, which will report to you. You will partner with the Director of Product, other Directors of Engineering, and the Security and Compliance team.
Infrastructure: AWS, Kubernetes (AWS EKS), Nginx, Terraform
Persistence: PostgreSQL, Redis
CI/CD: GitHub Actions, Jenkins
Backend: Python, Elixir, and Ruby
Native mobile SDKs: Java and Swift
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.