Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Director, Business Development is responsible for onboarding, training, and leading a team of Business Development Managers and Business Development Representatives who are tasked with outbound sales prospecting and inbound lead qualification. In this key leadership role, you will develop a team of people leaders within the Business Development organization, that are responsible for leading teams of Business Development Representatives. The BDRs develop and qualify revenue opportunities, generating new business opportunities to fuel pipeline by conducting strategic research and cold calling. You will play a key role as you lead these highly visible and motivated teams that achieve individual, team, and organizational quotas. The primary responsibility will be driving net new account acquisition through strategy development, team member alignment, and tactical execution.
The Director, Business Development has direct management responsibility for each and every member of the sales development organization (currently 3 managers and 22 BDRs) across our global offices and will be reporting to the Senior Vice President, Marketing. In addition, this role will be tasked with building out an office in Dallas which will house a team of BDRs to work on developing business with our largest accounts. The success metrics for this role are overall team quota attainment based on opportunities generated and closed-won business, coupled with key activity metrics.
Duties and Responsibilities
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.