Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Glia is looking for a leader for our Implementations (aka Launch Management) team to provide strategic vision and lead service delivery for Glia.
If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
This individual will manage a team of Launch Managers that are focused on providing technical guidance to customers as they create deeper integrations between Glia and their existing platforms. They will bring a wealth of experience leading global delivery organizations at high-growth SaaS companies, establishing and harmonizing the ways partners work together, and building and developing world-class teams. The Launch Management function partners closely with Sales, Customer Success, Client Engineering, and Solution Architecture to launch customer programs - always looking to improve time-to-value, customer satisfaction, productivity, and efficiency of the operation through scalable processes and improved methodology.
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
*Want to know more about working at Glia? Check our Glia's Career FAQs
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.
We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!Apply NowRead Our FAQs