Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
We're growing rapidly, and seeking a passionate professional to join our Revenue Operations team in the US as a CS Operations Senior Associate to design and execute strategic growth within our Customer Success and Professional Services organizations. You will drive operational excellence, establish best practices and build a strong culture of data driven decisions within a high touch environment.
This hire will create a foundational impact on a fast growing company that is reinventing the way customers interact online. You will have the opportunity to build scalable processes and drive value for our clients. This hire will report directly to the Director of Post-Sales Operations and will work with leadership to empower a world class Post-Sales team!
What you’ll do:
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.