Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
We're growing rapidly, and seeking a passionate professional to join our Manager Experience Product Group in Estonia as a Product Manager for Analytics and Reporting! Our team moves fast and doesn’t break things. Our platform is an award-winning client communication solution and we have globally recognized clients.
Our Culture
Does this sound like you? If so, you’re probably one of us.
The role
We are looking for a Senior Product Manager to work closely with our Data Analytics and Data Engineering team. This team builds dashboards and reports fueled by our product data pipelines helping hundreds of our customers to understand how they are performing and support decision making when looking for efficiencies.
What you'll do
In the Product Manager role, your job at Glia is to understand the needs of our customer personas (contact center managers, supervisors, agents) and turn them into product vision, features and specifications that are aligned with Glia’s business and product goals. Sometimes it means coming up with a new dashboard to provide the contact center manager new valuable insights regarding a new feature. Other times it is about building an API to enable customers to export data to their own data warehouse in an optimal and scalable way.
To be successful in the role, you will be the true product leader for your team by bringing them clarity around what we are building and why, and partnering up with the team to support the delivery. Your immediate team is cross-functional including a product designer, data analysts and engineers. In addition, you will be collaborating with product marketing, sales and customer success teams to ensure the enablement and launches of the features.
Requirements
We’re especially interested in candidates with:
Benefits
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
*Want to know more about working at Glia? Check our Glia's Career FAQs
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.
We're Pre-IPO, well funded, and growing rapidly. We'd love to meet!
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