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Unified Interaction Management

Harness the power of customer interactions to drive efficiency, growth, and loyalty
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Senior Software Engineer, Conversational AI

Canada (Remote)
Engineering
Position already filled
Apply Now

Senior Software Engineer, Conversational AI

Canada (Remote)
Engineering
Position already filled
Apply Now

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Work

If you are a solid Full-Stack Software Engineer familiar with JavaScript or TypeScript, this is the job for you. You will be responsible for creating and maintaining Node.js microservices, their tooling and modules. Since all our product teams are self-reliant, some Front-End and Infrastructure work may also be required based on team objectives.

 

The Team

You will be joining Team Synapse, which mainly uses Node.js, TypeScript, and k8s, along with other latest technologies to implement web applications that deliver Conversational AI technology to the end-user.

All Software Engineers on the team report to the dedicated Engineering Manager. The team’s work is driven by Product Roadmap. All projects within the team’s space are planned, led, and executed by Engineers.

Members of the team are located primarily in Vancouver and work in the Pacific Time zone (PT). Our processes are optimized for remote collaboration so we accept candidates from anywhere in Canada.

 

Our Tech Stack

  • Backend: Node.js, Python microservices
  • Infrastructure: AWS, Kubernetes (AWS EKS), Nginx, Terraform
  • Persistence: PostgreSQL, Redis
  • CI/CD: GitHub Actions, Jenkins

Additionally, Engineering teams at Glia use:

  • Backend: Python, Elixir, and Ruby
  • Frontend: Javascript and React.js
  • Native mobile SDKs: Java and Swift

 

Responsibilities

  • Lead the design, development, and deployment of complex software solutions
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Maintain and improve existing codebases, identifying areas for enhancements
  • Mentor junior software engineers, providing guidance and support through code reviews, design discussions, and troubleshooting sessions
  • Stay updated on new technologies and propose ways to incorporate them into future projects

 

Candidate Requirements

  • 5+ years of experience as a Software Engineer
  • Great team player contributing to create good team culture
  • Experience with TypeScript, Node.js, Express, and other related technologies
  • Strong experience with REST API design and implementation
  • Results-oriented with a high attention to detail and quality
  • Strong organizational and planning skills
  • Self-starter with the energy, drive and determination to accomplish goals
  • Proficient verbal and technical writing skills

We are always curious and hungry for knowledge here at Glia. Even if you don’t meet all of the requirements exactly, we encourage you to apply as long as you are passionate about mastering your craft and developing your skills.


Benefits

  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support  (trainings, courses, conferences, books, etc)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

*Want to know more about working at Glia?  Check our Glia's Career FAQs

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Company Culture at Glia

The Employee Experience Below at Glia, Compared to a Typical U.S. Based Company
GPTW
94% of employees at Glia say it is a great place to work compared to 54% of employees at a typical U.S.-based company.

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98%

97%

96%

96%

Glia-team-picture

What is Glia’s Mission?

To help businesses reinvent how they support customers in a digital world.

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Learn All About Glia

Find out why we are one of the best places to work
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