AI, Voice & Digital Member Service
Go From Quick Chat to Lifelong Member
Keep the human, hands-on support your members trust and love—while delivering fast, secure help powered by the leading AI built for credit unions.
Digital speed, human touch—Glia lets you meet members where they are.
GLIA FOR CREDIT UNIONS
Enhance Your Human Touch With AI
Take advantage of new tech while staying true to your mission. Glia’s AI contact center platform allows you to deliver outstanding member service while reducing costs, improving efficiency, and increasing loyalty.
Elevate Member Service
Exceed member expectations by delivering the best of both worlds—hands-on human support and AI self-service that customers love.
Clear Your Runway To Scale
Contain 60% of interactions without human help and use AI to supercharge agent productivity, so you can scale service without adding headcount.
Plan For What’s Next
Use AI to gain agent-specific coaching insights, identify training opportunities, and make informed workforce decisions—simply by asking questions.
CREDIT UNION RESULTS
Impact That Counts
Deliver service that members love while driving efficiency gains you can measure. Here’s how credit unions are partnering with Glia to do both.
Slash Wait Times
See how Harvard Federal Credit Union dramatically reduced its average wait times by taking a digital-first approach to member service.
65%
Decrease in average wait time
Boost Rep Efficiency
Explore how Signal Financial FCU streamlined its operations and boosted agent productivity by implementing a unified digital interactions platform.
219%
Increase in chat interactions
Lower Abandonment Rates
Learn how Service 1st Federal Credit Union stayed true to its motto of "People Helping People" by modernizing member service with Glia.
95%
Reduction in abandonment rates
A Track Record of Success
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Everything Credit Unions Need, One Platform
Expand digital services, elevate your voice, and increase operational efficiency with AI. Glia gives credit unions one platform to do it all.
Virtual Assistants Members Love
Automate inquiries without compromising your member experience. Glia Virtual Assistants are trained to handle 900+ banking scenarios so you can offer self-serve customers love.
Fast, Personalized Voice Support
Help agents quickly resolve caller inquiries. AI tailors menu options based on a caller’s history, then preps agents so they can immediately offer personalized support.
Superhuman Strength for Agents
Make it easier for agents to offer exceptional member care. Our AI assistants brief agents on member needs, provide real-time coaching, and automate post-call work.
Seamless Support In Any Channel
Meet members in their preferred channels and seamlessly guide them between chat, video, voice, and messaging—no lost context or redundant conversations.
Online Support, In-Branch Feeling
Proactively guide customers through your website and mobile apps. Our digital tools let you see what customers see so they feel like your agents are right by their side.
Messaging That Meets The Moment
Offer texting, SMS, and secure messaging that makes it easy to connect with current members while boosting your appeal to younger generations.
AI, Voice, and Digital Customer Service
Glia at Work in Your Credit Union
Grow Deposits With Zero Friction
Stop losing prospects at key moments. Glia’s AI detects hesitation in online account opening, triggering proactive help that keeps applicants moving. Grow deposits and loyalty faster, with secure, compliant tools proven to raise conversion rates by up to 80%.
Go From Abandonment to Approval
Capture the nearly 60% of borrowers who quickly abandon loan apps. With Glia’s AI, you can identify drop-off warnings in real-time and proactively guide applicants past roadblocks—helping your bank close more loans faster.
Power Spanish-Language Support With AI
Deliver fast, personal help in Spanish—powered by AI that understands language, culture, and financial terms. Glia’s tools break barriers with 24/7 support across chat, voice, and video, keeping every interaction clear, trusted, and fully compliant.
Expand Your Reach With a Virtual Branch
Extend your credit union’s reach without building new locations. Glia’s virtual branch lets members open accounts, apply for loans, and handle complex needs—expanding your footprint and service levels without adding headcount.
Cover Every Hour With Always-On Support
No more overpaying for third-party call centers. Glia’s AI handles routine needs 24/7, passing full context to agents when needed. Keep member trust high, lower costs, and give your team breathing room while AI keeps everything moving securely.
THE GLIA CUSTOMER EXPERIENCE
What Credit Unions Say
"There's really something special about human connection, and because of Glia, we don't have to lose that.”
Char Sears
VP of Member Experience and Product Management, Unitus Community CU
AI, VOICE & DIGITAL CUSTOMER SERVICE
Credit Union Questions, Answered
Digital customer service for credit unions enables financial institutions to serve members seamlessly through digital channels while maintaining personalized relationships. Digital customer service is essential because modern members expect convenient digital banking experiences with instant, contextual support. This comprehensive approach allows credit unions to meet evolving member needs while preserving their reputation for exceptional service.
Improving member satisfaction through digital customer service requires credit unions to deliver an integrated customer experience across digital channels. This means offering both self service capabilities and immediate access to live assistance through any service channel. By integrating digital banking solutions with personalized support, financial institutions can maintain their competitive advantage while strengthening member relationships.
Yes, Glia's platform seamlessly integrates with existing digital banking systems and core technologies. Our solution works alongside your current infrastructure to create a unified experience, ensuring representatives have access to relevant member information and can provide contextual assistance without requiring members to switch platforms or repeat information.
Lead Your Credit Union Into The Future
Bring AI power to your online experience and give members the modern service they deserve.
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