How can financial institutions maintain the personal touch as more interactions and transactions move online? Video banking can bridge the gap, as it enables personalized and expert service at a distance.
When Video Banking is enhanced with CoBrowsing, Messaging, Voice and AI as a part of a broader Digital Customer Service (or DCS) strategy, the solution can provide context, clarity, and meaningful customer experiences every step of the way—from simple financial guidance to completing complex documents with e-signatures.
Video Banking is a great way to:
… all while providing the personal touch customers crave and keeping relationships strong.
Serving customers in their moment of need, and allowing them to seamlessly transition between video and/or the channels they prefer contributes to customer loyalty you can take to the bank.
For more information, watch the video above and check out our Video Banking page.