Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Service 1st

Credit union deploys AI-powered phone virtual assistant for 275+ hours saved per month
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95%
reduction in abandonment rate
71%
drop in average wait time
29%
decrease in monthly calls handled by agents
69
hours saved per week by Phone GVA
Leading P&C insurer
Wealth Management
Healthcare
Insurance
Banks
Customer Experience
Credit Unions

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Customer Experience
DATCU Enhances Member Experiences Online with Digital Customer Service
Rapid DCS Deployment Delivers Quick Results to Improve Member Services
Credit Unions
Harvard University Employees CU Streamlines the Member Experience with Unified Interaction Platform
Brings phone, digital interactions, and automation together for seamless member service
Banks
Bank of Guam Lays Foundation for its Digital Transformation
Single interaction platform streamlines service options, enables seamless experience
Banks
Umpqua Bank Enhances the Customer Experience & Boosts Efficiency
Takes Digital Communications to the Next Level
Banks
Home Bank of California Fosters Relationships, Extends Reach with Virtual Branch
Turnkey interactive virtual branch increases efficiency & expands revenue opportunities
Insurance
Experian Insurance Services Transforms its Sales and Service Experience with Digital & AI
Experian Insurance Services deployed Glia’s Digital Customer Service platform and a chatbot to reimagine online interactions
Credit Unions
WyHy FCU Drives New Efficiencies, Improves Member Experience
Consolidates call center, digital interactions, SMS, and virtual assistant with Glia
Credit Unions
Expedition Credit Union Unifies Digital and Phone on Single Platform
Delivering a unified member support experience
Credit Unions
Gulf Coast Educators Federal Credit Union Expands Across Texas with Digital Customer Service
Digital-first solutions improve both online and in-branch member experiences