Case Studies
Glia drives real, measurable ROI for financial institutions just like yours—here's how.
Featured Case Study
Service 1st
With the help of Voice AI, Service 1st turned the contact center into a source of loan growth while strengthening the member and agent experience.
21%
increase in loan dollars from the digital center through the first half of 2025
100%
of calls answered by AI, with 37% fully handled by Voice AI, freeing up digital center to focus on loan growth
96%
reduction in abandonment rate, 91% reduction in wait time
69
hours of agent time per week saved thanks to AI
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