Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Texas Tech Federal Credit Union

Texas Tech FCU replaced its aging CCaaS solution with banking-specific voice AI, leveraging Glia’s library of 1000+ banking goals to deliver immediate results.
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25%
Calls fully handled by voice AI, with the number expected to reach 50% in the near future
81
Hours of agent work saved per month, equivalent to one part-time staff member
33%
Reduction in agent onboarding time due to single platform
14
Manager hours saved per month thanks to unified reporting tools
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Credit Unions
Banks

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Credit Unions
Silver State Schools Credit Union Transforms Contact Center with Seamless Blend of Banking AI Automation and Personalized Human Support
Saves $41K+ per month, reduces Average Wait Time by 59%
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OneMain Financial brings its high-touch ‘face-to-face’ model online for convenient remote closings
Brings its high-touch ‘face-to-face’ model online for convenient remote closings
Credit Unions
Signal Financial Elevates the Member and Employee Experience
Unifies call center and digital interactions in single platform for seamless member service
Credit Unions
ICCU Drives Member Growth & Community Education with Banking AI
Glia Banker & Glia Digital helps ICCU attract, educate younger members
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Community Bank Melds AI Self-Service with Human Touch
Glia Virtual Assistant & Glia Digital deliver significant service efficiencies
Credit Unions
Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service
Puts members first with digital customer service
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Credit Unions
Gulf Coast Educators Federal Credit Union Expands Across Texas with Digital Customer Service
Digital-first solutions improve both online and in-branch member experiences
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Credit Unions
WyHy FCU Drives New Efficiencies, Improves Member Experience
Consolidates call center, digital interactions, SMS, and virtual assistant with Glia
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