Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Service 1st

With the help of voice AI, Service 1st turned its contact center into a source of loan growth while strengthening the member and agent experience.

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21%

increase in loan dollars from the digital center through the first half of 2025

100%

of calls answered by AI, with 37% fully handled by voice AI, freeing up digital center to focus on loan growth

96%

reduction in abandonment rate, 91% reduction in wait time

hours of agent time per week saved thanks to AI

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Credit Unions

Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service

Puts members first with digital customer service

Leading P&C insurer

Leading P&C Insurer Delivers Seamless Digital Experience Across 7 Business Units with Glia

Fortune 100 Insurer has rolled out Glia’s Digital Customer Service (DCS) platform across sales, service, claims, billing and its agent portal to provide a unified and streamlined customer experience

Credit Unions

Gulf Coast Educators Federal Credit Union Expands Across Texas with Digital Customer Service

Digital-first solutions improve both online and in-branch member experiences

WyHy FCU Drives New Efficiencies, Improves Member Experience

Credit Unions

WyHy FCU Drives New Efficiencies, Improves Member Experience

Consolidates call center, digital interactions, SMS, and virtual assistant with Glia

Insurance

Experian Insurance Services Transforms its Sales and Service Experience with Digital & AI

Experian Insurance Services deployed Glia’s Digital Customer Service platform and a chatbot to reimagine online interactions

Banks

Home Bank of California Fosters Relationships, Extends Reach with Virtual Branch

Higher efficiency, more revenue opportunities, better service. Home Bank of California did it all with a virtual branch powered by Glia.

Banks

Columbia Bank Stops Deciding Between Efficiency and Experience

Columbia Bank partnered with Glia to skyrocket digital account openings and loan dollars while providing faster, more satisfying service.

Banks

Bank of Guam Lays Foundation for its Digital Transformation

Single interaction platform streamlines service options, enables seamless experience

Credit Unions

Harvard Federal Credit Union Streamlines the Member Experience with Unified Interaction Platform

Brings phone, digital interactions, and automation together for seamless member service