Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Texas Tech Federal Credit Union

Texas Tech FCU replaced its aging CCaaS solution with banking-specific voice AI, leveraging Glia’s library of 1000+ banking goals to deliver immediate results.

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25%

Calls fully handled by voice AI, with the number expected to reach 50% in the near future

Hours of agent work saved per month, equivalent to one part-time staff member

33%

Reduction in agent onboarding time due to single platform

Manager hours saved per month thanks to unified reporting tools

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Credit Unions

Signal Financial Elevates the Member and Employee Experience

Unifies call center and digital interactions in single platform for seamless member service

Credit Unions

ICCU Drives Member Growth & Community Education with AI

Glia Virtual Assistant & Digital Customer Service helps CU attract, educate younger members

Banks

Community Bank Melds AI Self-Service with Human Touch

Glia Virtual Assistant & Glia Digital deliver significant service efficiencies

Credit Unions

Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service

Puts members first with digital customer service

Leading P&C insurer

Leading P&C Insurer Delivers Seamless Digital Experience Across 7 Business Units with Glia

Fortune 100 Insurer has rolled out Glia’s Digital Customer Service (DCS) platform across sales, service, claims, billing and its agent portal to provide a unified and streamlined customer experience

Credit Unions

Gulf Coast Educators Federal Credit Union Expands Across Texas with Digital Customer Service

Digital-first solutions improve both online and in-branch member experiences

WyHy FCU Drives New Efficiencies, Improves Member Experience

Credit Unions

WyHy FCU Drives New Efficiencies, Improves Member Experience

Consolidates call center, digital interactions, SMS, and virtual assistant with Glia

Insurance

Experian Insurance Services Transforms its Sales and Service Experience with Digital & AI

Experian Insurance Services deployed Glia’s Digital Customer Service platform and a chatbot to reimagine online interactions

Banks

Home Bank of California Fosters Relationships, Extends Reach with Virtual Branch

Higher efficiency, more revenue opportunities, better service. Home Bank of California did it all with a virtual branch powered by Glia.