Isn't it frustrating for customers to ask for help, then have to tell who they are; explain and re-explain their problem and where they are stuck?
How great would it be to understand customers' needs without having to ask? You can!
With Glia’s Live Observation, your agents will immediately see what your customers see on their screens, and with CoBrowsing agents can guide customers to solutions.
Intrigued? Request a live demo of Glia's digital-first customer service platform to experience seamless on-screen interactions that maximize satisfaction, decrease handle times, and improve conversions—and eliminate the need to ever ask “How May I Help You?”
Use Any Channel | Start the conversation anywhere
Seamlessly Transition | Take the conversation everywhere
Co-Pilot Conversations | Guide the customer along the way