Glia Launches

Unified Interaction Management

Harness the power of customer interactions to drive efficiency, growth, and loyalty
Get to Know UIM

Stop Asking This One Question

"How may I help you?" seems like the right greeting, but your customers may feel differently

What Happens When You Don't Have to Ask?

Improve Customer Satisfaction

Decrease Handle Times

Increase Online Conversion

Isn't it frustrating for customers to ask for help, then have to tell who they are; explain and re-explain their problem and where they are stuck?

How great would it be to understand customers' needs without having to ask? You can!

With Glia’s Live Observation, your agents will immediately see what your customers see on their screens, and with CoBrowsing agents can guide customers to solutions.

Intrigued? Request a live demo of Glia's digital-first customer service platform to experience seamless on-screen interactions that maximize satisfaction, decrease handle times, and improve conversions—and eliminate the need to ever ask “How May I Help You?”

Reinvent how you support customers in a digital world

Use Any Channel | Start the conversation anywhere
Seamlessly Transition | Take the conversation everywhere
Co-Pilot Conversations | Guide the customer along the way
You Should Never Have to Ask
Request a Demo

Reinvent how you support customers online

Use Any Channel | Start the conversation anywhere
Seamlessly Transition | Take the conversation everywhere
Co-Pilot Conversations | Guide the customer along the way
How May I Help You
Glia Blog

Get Your Agents To Stop Asking This One Question

It’s a simple question. Innocuous, really. Asked in all sincerity, and with all the best intentions. But for an increasing percentage of customers, it’s a question that can set a service interaction off on a negative high-effort note from the first word...

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