Companies with strong digital-first capabilities have an 89% customer retention rate - Aberdeen
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more.
Show...Don't Tell
Reclaim 60% of would-be drop-offs and deflections.
On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success.
Promote Loyalty
Reduce customer effort for 20% improvement in Customer Satisfaction and Net Promoter Scores.
Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents.
Boost Efficiency
On-screen guidance can reduce average handle times by 18% or more.
Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.
"We’ve gone from having 20% digital engagements to over 50% in just a matter of five weeks using Glia."
Randy Lambert
President at Orion
"We’ve all spoken with call centers before and know just how frustrating it can be. CoBrowsing has been an incredible help to our members."
Greg Smith
Former President at PSECU
Greg Smith
Former PSECU President
"Members are only a call or click away from assistance, and with CoBrowsing, our agents can guide them online like never before”
Managing Director
Operational Efficiency
"Productivity improved by 18%, enabling agents to handle more clients each day... significantly saving on staffing costs”
VP, Business Analysis
Top 10 Bank
"The ability to meet users where they are and see what they see has been beneficial not only to the end users but also the product and tech development teams”
Senior Analyst
Fortune 100 Insurance Company
"The easiest vendor I’ve ever worked with!”
President
Orion Advisor Services
"...able to pull multiple disparate systems into one. It’s improved our Net Promoter Score, it’s given our people confidence, and it’s been a great experience”
