The air is getting crisper and the seasons are changing. It’s the time of year when we look ahead, exploring new possibilities and, for many, finalizing business plans and budgets for the year to come. But as you navigate the noisy AI landscape, how do you find a partner you can trust?

Let’s be honest: it’s not easy to cut through the AI hype. That’s why 86% of B2B buyers turn to peer review sites like G2 before making a decision. In this environment, authentic feedback from real users is more valuable than any marketing claim. It gives you the confidence you need to move forward with an AI partner who is dedicated to your success.

That confidence is more critical than ever, because the cost of waiting on AI is growing every day.

How Long Can You Afford to Wait?

The world of AI is moving fast, and it’s tempting to wait for things to play out before making your move.. But this isn't a moment to be a spectator; it's a call to action.

Consider the last major technological shift: the rise of digital and mobile-first banking. Early adopters built stronger customer relationships, expanded their reach, and set a new standard for service. Those that hesitated struggled to close a growing gap. 

Today, we're seeing an even faster transformation driven by AI. 

The gap between those adopting AI now and those waiting is widening by the day. Your competitors aren’t just integrating AI into their digital interactions—they're using it to expand interaction capacity on the front lines,proactively build relationships, and move beyond outdated, rate-based marketing.

As customer preferences evolve and Voice AI sounds and feels more human, those who hesitate will find themselves not just falling behind—but unable to catch up. 

Don't let this budgeting season be your last chance to get ahead.

The Glia Difference: Technology and Partnership

Adopting and implementing AI is a major decision. That’s why it takes more than just great tech to transform your customer experience and boost operational efficiency. You need a partner that truly understands your goals—and has a track record of delivering results. 

While legacy CCaaS vendors may have flashy AI products, their focus is too broad, supporting customer interactions in virtually every industry. Glia takes a fundamentally different approach. 

We have a deep understanding of the unique complexities of financial services. From regulatory compliance to fraud prevention and data-security, everything we create is purpose-built with those nuances in mind. 

Glia’s AI is uniquely designed to help financial institutions ensure their web, mobile, and phone presence is as personalized, quick, and supportive as their in-branch experience. 

It’s becoming increasingly difficult to rely on customer loyalty, and Glia ensures that AI strengthens, not risks, the relationships your frontline teams work so hard to build. 

Fall 2025 Report Highlights: Banks and Credit Unions Trust Glia

This fall, we're proud to share that G2 has once again recognized our incredible customer relationships and leading technology. In a true sign of momentum, Glia earned an impressive 35 badges and was featured in 80 reports, up from 22 badges and 58 reports just three months ago. 

This quarter, users gave Glia the highest marks of any competitor across multiple categories:

• Easiest to Use 🏆 Customers ranked Glia’s Digital Customer Service Platform as easier to use than any competitor's products in similar categories.
• Most Likely to Recommend 🏆 Customers are more likely to recommend Glia’s Digital Customer Service Platform, Co-Browsing, Contact Center Quality Assurance, Customer Self-Service, and Call Center Infrastructure than any competitor's products in similar categories.
• Best Support 🏆 Customers who use our Digital Customer Service Platform and Customer Self-Service say no one offers better support than Glia.
• Easiest to Do Business With 🏆 Customers who use our Digital Customer Service Platform and Customer Self-Service say Glia is the easiest vendor to do business with.

The G2 Fall Report further validates our purpose-built technology, recognizing Glia as:

• A "Leader" 🥇 in both CoBrowsing and Live Chat categories
• A "High Performer" 📈 in Contact Center, Customer Self-Service, Digital Customer Service Platforms, Contact Center Quality Assurance and Call Center Infrastructure categories

The G2 Fall 2025 Reports confirm what our customers already know: Glia delivers a transformative experience built on trust and a shared commitment to success. 

This Budgeting Season Is Your Chance to Get Ahead

Fall is more than just a season of change—it's an exciting opportunity to get ahead of the curve. While your competitors are grappling with fragmented systems and disconnected service, you can implement a truly unified and AI-powered platform that will revolutionize your customer (and frontline agent) experience. This is not just about adopting a new tool; it's about future-proofing your business.

In addition to our 35 new badges, our industry-leading Net Promoter Score of 73—compared to the average of 18—tells an important story. It's not just about what we deliver, but how we deliver it. Our commitment to partnership means you're never alone in your journey to responsibly transform your contact center with AI. 

Request a demo and let's discuss how Glia can support your 2026 plan today.