At Interact 2025, we explored a core truth that has limited banking for decades: the Ultimate Tradeoff. For too long, you've had to choose between Efficiency vs. Experience. To cut costs, service suffers. To boost experience, costs skyrocket. It felt like an unbreakable law of gravity.

But just as innovation gave us reusable rockets to break the tradeoff between space exploration and prohibitive cost, Glia’s Next-Generation Voice AI Platform is the innovation that eliminates this choice for banking, allowing you to achieve both simultaneously: Efficiency AND human touch.

Help has arrived. Say hello to your AI Workforce.

🦾 What is the AI Workforce?

The AI Workforce is a force multiplier—a virtual labor team that works with and alongside your human agents. It's about using technology to transition from Tradeoff to Liftoff. This isn't about outright replacement; it's about extending your existing frontline staff capacity to do more without having to hire more. This shift elevates the roles of your agents, freeing them from mundane, repetitive tasks to focus on complex, empathetic, and educational interactions. By unifying AI labor and frontline human agents, the AI Workforce gives you the strategic agility to meet rising demands and absorb volume spikes seamlessly.

👂 The Next Frontier: Speed and Human Parity

Voice AI is no longer a futuristic concept; it’s a technological shift as profound as the web or smartphones. Your customers and members already rely on phone calls for over 60% of their interactions with businesses. And if your Voice AI solution feels clunky, robotic, or slow, it can actively damage the personal connection that defines your service.

That is why we engineered our new Voice AI Platform from the ground up, focusing obsessively on making the experience feel reliable, trustworthy and representative of the brand reputation you’ve worked so hard to earn.

• Human-Like Speed: The Voice Glia Virtual Assistant (GVA) now delivers real-time responsiveness that is twice as fast as the next industry alternative, matching the natural pace of human conversation. This natural, fluid conversational pace eliminates awkward pauses, significantly building customer confidence and trust.
• Lifelike Voices and Fluency: Our new AI voices offer near-human timing and greater emotional range, allowing the Voice GVA to interpret and respond seamlessly—even during customer interruptions. The Voice GVA handles hundreds of the most common banking customer requests with human-like fluency and effectiveness.
• Mission-Critical Reliability: Built on a foundation of Glia’s Responsible AI, the platform ensures zero risk of AI hallucinations, guaranteeing only verified information reaches customers or members, meeting the stringent demands of regulated banking. This capability is paired with Advanced Noise Cancellation, which actively removes disruptive background noise (like echoes and cross-talk), and High-Accuracy Transcription, to ensure reliable records of every interaction.

🎯 AI for All: The Great Equalizer for Community Banking

This is the great equalizer. With Glia’s Next-Gen Voice AI Platform, the AI Workforce gives community-focused institutions the scalability and cost structure to compete with megabanks, while actually enhancing the community bond you share with your customers and members.

By resolving routine calls end-to-end, our Voice Virtual Agents (GVAs) can extend your frontline capacity by 50%+. This is about freeing your human experts to focus exclusively on what generates growth and trust—not resetting passwords and checking balances.

🎉Customer Spotlight: Busey Bank Adds 30,000 Customers Without Adding Headcount

Busey Bank recently proved that growth, experience, and efficiency can all be achieved simultaneously with Glia Voice AI.

• Preparing for a $7 billion merger, Busey was concerned about balancing its 157-year legacy with the challenge of onboarding 30,000 new customers.
• Leaders recognized they were often ‘overserving,’—forcing customers to wait to talk to an Advisor when a highly effective human-free experience could be provided.
• With the help of Glia Voice AI, the bank successfully navigated the merger, expanding its customer base by 25% without increasing headcount.
• Voice AI handled 61.5% of Busey’s calls, resulting in Advisors seeing just 5% of additional calls, doubling Busey's efficiency target.
• The bank used this efficiency to deliver on its people-first promise, repurposing two Advisor roles to fill critical staffing needs in higher-impact areas like strategic research, promoting internal career advancement in areas like treasury and commercial.

📈 Your Choice: Reinvest, Reallocate, or Right-Size

With Glia’s next-gen Voice AI, the massive efficiency gains become your reusable rocket. The choice is yours to make with this newfound capacity:

• Reinvest: Re-focus your contact center staff on high-value interactions like customer outreach to grow loans and deposits. Use the time savings for staff development and training to upskill current employees. 
• Reallocate: Move high-performing agents into strategic areas of the business like fraud prevention and compliance. Fund customer success initiatives or invest in business development within the community. 
• Right-Size: Eliminate excess operational costs by absorbing natural attrition and freezing backfills for open roles. This also allows you to eliminate spending on expensive BPOs and third-party call centers. 

By transitioning from Tradeoff to Liftoff with your new AI workforce, you gain the competitive advantage of a megabank's efficiency, while magnifying the hyper-personalization and community connection that only you can provide.

Stop choosing between cost and quality. It's time to see how the AI Workforce can drive massive efficiency in your organization and free your human agents for high-value growth initiatives.

Click here to schedule your personalized Glia Voice AI Demo today!