Case Studies

Glia drives real, measurable ROI for financial institutions just like yours—here's how.

Featured Case Study

Texas Tech Federal Credit Union

Texas Tech FCU replaced its aging CCaaS solution with banking-specific voice AI, leveraging Glia’s library of 1000+ banking goals to deliver immediate results.

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25%

Calls fully handled by voice AI, with the number expected to reach 50% in the near future

Hours of agent work saved per month, equivalent to one part-time staff member

33%

Reduction in agent onboarding time due to single platform

Manager hours saved per month thanks to unified reporting tools

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Experian Insurance Services Transforms its Sales and Service Experience with Digital & AI

Experian Insurance Services deployed Glia’s Digital Customer Service platform and a chatbot to reimagine online interactions

Banks

Home Bank of California Fosters Relationships, Extends Reach with Virtual Branch

Higher efficiency, more revenue opportunities, better service. Home Bank of California did it all with a virtual branch powered by Glia.

Banks

Columbia Bank Stops Deciding Between Efficiency and Experience

Columbia Bank partnered with Glia to skyrocket digital account openings and loan dollars while providing faster, more satisfying service.

Banks

Bank of Guam Lays Foundation for its Digital Transformation

Single interaction platform streamlines service options, enables seamless experience

Credit Unions

Harvard Federal Credit Union Streamlines the Member Experience with Unified Interaction Platform

Brings phone, digital interactions, and automation together for seamless member service

Credit Unions

DATCU Enhances Member Experiences Online with Digital Customer Service

Rapid DCS Deployment Delivers Quick Results to Improve Member Services

Credit Unions

Acadia FCU Redefines the Member Experience for Close-Knit Communities

Keeps personal ‘Acadia’ touch with unified platform for call center and digital interactions

Celina Insurance Group Creates a Stand-out Agent Experience to Drive Agent Loyalty

Midwest mutual insurer scores near-perfect agent satisfaction with the launch of Glia