Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
We're growing rapidly, and seeking a world-class leader to build our Enterprise Customer Success Team.
Our Enterprise Customer Success Team is comprised of technology and strategy consultants who drive incredible value for our customers as trusted advisors. Given our subscription-based business and land/expand model, this team is vital to Glia’s long-term growth and profitability. Glia is successful if our customers continue to achieve value from our service through the adoption of the platform and expansion to new products.
We are looking for a leader to own driving success for our customers. We seek a consultative, high-empathy leader who can employ a strong strategic vision to evolve our CSM practice toward a consultative, world-class experience for our larger and more strategic customers. You will set the overall vision and strategic plan, focusing on driving product adoption, leading a positive customer experience, and driving growth through the adoption of digital customer service, gross renewals and net retention improvements.
This role includes responsibilities for managing and scaling a Customer Success team including activities (e.g., onboarding, support, services, adoption, advocacy, expansion, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
What you'll do
Bonus: Experience working in, selling to or enabling change within Contact Centers
*Glia is an equal opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via firstname.lastname@example.org
*Want to know more about working at Glia? Check our Glia's Career FAQs
To help businesses reinvent how they support customers in a digital world.
Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.