webinar
45:00

Humanizing the Digital Member Experience

webinar
45:00

Humanizing the Digital Member Experience

Recorded in partnership with CreditUnions.com, this 45 minute webinar features a discussion with Listerhill Credit Union's Whitney Chaney, Process Improvement Specialist, Angela Underwood, Mortgage Originator and Glia's Rick DeLisi. The discussion highlights how Listerhill Credit Union maintained great member experiences across all interactions, including digital service and even automated self-service options.

In this webinar you will learn:

  • How Listerhill Credit Union approached digital transformation of the member experience without losing the personal touch.
  • Best practices for humanizing service, even across digital interactions.
  • Benchmarks and metrics for providing and improving your member experience.

Read the full case study detailing how Listerhill Credit Union boosts mortgage sales with digital-first service.

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