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On-demand Webinars

Humanizing the Digital Member Experience

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The Most Overrated Consideration in CX: Customer Channel Preferences

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John Doe

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

John Doe

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John Doe

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rick DeLisi

Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rick DeLisi

Rick DeLisi is a leading authority on customer experience and digital service transformation who brings a refreshingly unique perspective: he bridges the gap between traditional business wisdom and emerging technologies. With a career spanning the evolution from rotary phones to AI chatbots, Rick helps organizations navigate the future of customer loyalty while keeping the human element firmly in focus.

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Rick DeLisi

Lead Research Analyst, Glia. Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rajat Mishra

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Rajat Mishra

Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."

Recorded in partnership with CreditUnions.com, this 45 minute webinar features a discussion with Listerhill Credit Union's Whitney Chaney, Process Improvement Specialist, Angela Underwood, Mortgage Originator and Glia's Rick DeLisi. The discussion highlights how Listerhill Credit Union maintained great member experiences across all interactions, including digital service and even automated self-service options.

In this webinar you will learn:

How Listerhill Credit Union approached digital transformation of the member experience without losing the personal touch.
Best practices for humanizing service, even across digital interactions.
Benchmarks and metrics for providing and improving your member experience.

Read the full case study detailing how Listerhill Credit Union boosts mortgage sales with digital-first service.

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