Achieving True Digital Customer Service in Four Steps

We’re heading deeper into the digital age -- more customers expect companies like their banks, financial institutions, and insurers to engage online. With the rise of mobile apps and websites, why are businesses still posting their phone numbers and expecting consumers to leave their digital properties to reach out? It’s creating a disconnected experience.

Digital Customer Service can smooth the customer experience, offering customers channel choice and a personalized, guided experience. Evolving from a phone-centric to digital-centric company is an iterative, strategic process. Watch the video to learn how to achieve true digital customer service. You’ll hear about four steps in the process:

1. Engage visitors online through chat, CoBrowsing, and Live Observation
2. Start Online Voice to deepen the connection between customers and agents
3. Expand Online Voice by removing your phone number from your digital properties 
4. Engage full Digital Customer Service by offering additional channels for customers to connect like Video Chat and third party social apps

Experience Digital Customer Service

If you’re ready to reinvent how you support customers and move to a digital-centric approach, you can request a personalized demo today.