We’re heading deeper into the digital age -- more customers expect companies like their banks, financial institutions, and insurers to engage online. With the rise of mobile apps and websites, why are businesses still posting their phone numbers and expecting consumers to leave their digital properties to reach out? It’s creating a disconnected experience.
Digital Customer Service can smooth the customer experience, offering customers channel choice and a personalized, guided experience. Evolving from a phone-centric to digital-centric company is an iterative, strategic process. Watch the video to learn how to achieve true digital customer service. You’ll hear about four steps in the process:
Experience Digital Customer Service
If you’re ready to reinvent how you support customers and move to a digital-centric approach, you can request a personalized demo today.
