From the main stage at the 2022 Formations event Mike Jackowski, CEO of Duck Creek Technologies, introduces Digital Customer Service powered by Glia. Joined by Chip Stubbs, Director of Product Marketing for Duck Creek Technologies, the two demonstrate how Digital Customer Service enhances the agent experience. Prior to the event, Duck Creek Technologies and Glia announced a strategic alliance, bringing real-time Digital Customer Service to P&C insurers. The expanded partnership offers Glia as an integrated part of the core Duck Creek Platform, as demonstrated in the video above.
Together with the Duck Creek Technologies portal, carriers can leverage a seamless experience for representatives and customers. Engage with your visitors in the format of their choice: chat, OnScreen voice, SMS, phone, or video. The Digital Customer Service platform can be added to any online solution where you engage with your policyholders or agents, including your online solutions back-ended by Duck Creek Technologies.
Glia is available on the Duck Creek Producer solution for agents to access online digital support, and is easily extended to additional sales and customer support use cases. An integration and configuration package is available on Duck Creek’s Content Exchange for customers to easily add Glia to their agent and customer-facing portals. Learn more about how Digital Customer Service soars with Glia and Duck Creek Technologies.