solution
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From Boomers to Zoomers: Customer Service Across Generations

solution
28s

From Boomers to Zoomers: Customer Service Across Generations

With each generation, we've seen a giant leap forward in customer service technologies. Watch the video above for a quick preview of the impact of each generation, then view our interactive infographic "From Boomers to Zoomers."

You'll learn how the ChannelLess™ approach aligns to the digital-first expectations of Zoomers and Millennials while providing the personalized 1-to-1 experience that all generations value. Recent research findings from Salesforce shows:

  • 75% of consumers expect a seamless experience across all engagement channels
  • 73% will likely change brands if the experience is not seamless
  • 65% of consumers complain about having to repeat or re-explain information to different reps
  • Nearly 3 out of 4 are willing to go to a competitor, driven by the digital disconnect

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