From Boomers to Zoomers: Customer Service Across Generations

With each generation, we've seen a giant leap forward in customer service technologies. Watch the video above for a quick preview of the impact of each generation, then view our interactive infographic "From Boomers to Zoomers."

You'll learn how the ChannelLess™ approach aligns to the digital-first expectations of Zoomers and Millennials while providing the personalized 1-to-1 experience that all generations value. Recent research findings from Salesforce shows:

• 75% of consumers expect a seamless experience across all engagement channels
• 73% will likely change brands if the experience is not seamless
• 65% of consumers complain about having to repeat or re-explain information to different reps
• Nearly 3 out of 4 are willing to go to a competitor, driven by the digital disconnect

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