solution
4:38

Video: Glia AI Management

solution
4:38

Video: Glia AI Management

Artificial intelligence (AI) promises to revolutionize many aspects of our lives -- including the world of customer service. AI bots can significantly impact service delivery for both customers and your employees. 

Within contact centers today, there are a variety of AI bots that can be deployed:

  • Virtual Assistants to offer automated, intelligent self-service to customers
  • Agent Assistants can coach representatives and monitor their customer replies
  • Microbots can act as assistants with specialized knowledge to deliver consistent, accurate responses

View the video to learn how AI Management enables you to provision, measure, and manage conversational Virtual Assistants for customers and Operator Assistants to guide agents.

Are you ready to reinvent how you support customers in a digital world? Request a personalized demonstration of the Glia Digital Customer Service solution today.

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