Financial institutions (FIs) struggle with the challenge of integrating traditional phone calls with digital engagements through legacy, phone-centric customer service infrastructure. Oftentimes, complexity and inefficiencies are created with siloed communication channels serviced by different vendors.
Considering 84% of callers start online, offline phone and online interactions, such as chat, need to be effectively paired for a seamless, ChannelLess™ customer engagement. Glia Call Center bridges offline calls with digital engagements, decreasing call times by 20% and boosting call conversions by 2X, and positioning FIs to advance from phone-centric to digital-first.
Watch the video above to learn how your institution can move from phone-centric to digital-first today.