News

[The Financial Experience Podcast] talks with Glia's Dan Michaeli and Rick DeLisi about why DCS is a critical component of digital transformation.

Digital Customer Service book provides insights and actionable tips for how organizations can effectively reimagine how they support customers

More than 200 financial institutions globally embrace Digital Customer Service to strengthen customer relationships and improve the user experience.

Credit union embraces digital-first member service, increasing efficiencies and enhancing the member experience

Partnership enables agents and insureds to have more seamless, efficient experiences

Glia’s Digital Member Service platform helps credit unions drive loyalty, boost efficiencies

[BIGCast Network] Speaks with Glia's Dan Michaeli and Rick DeLisi about the changing role of the Member Service Representative

Will allow FLEX credit union clients to take a digital-first approach to member service

[CreditUnions.com] Glia's Rick DeLisi and Ascentra CU’s Lauri Bruggenwirth discuss optimizing your contact center for digital transformation.

[Credit Union Times] Credit union clients of LEVERAGE will soon have access to a new digital platform thanks to a partnership with Glia.

Company adds Glia platform to comprehensive suite of innovative solutions and services.

Modernizing customer service allows banks and credit unions to build loyalty, boost efficiencies.

Mike Lawson interview with execs from TwinStar CU, Posh, & Glia about deploying a member chat experience with automated & live-person support.

[CU Management] Unitus CU shares how they partnered with Glia to enable them to leverage the human touch within their digital channels.

[EIN Presswire] The partnership enables FIs to meet customers in the digital domain and support them through conversational AI

[NCR's Accelerate magazine] Dan Michaeli explains why DCS is the glue that makes digital transformation work

TwinStar Credit Union to deploy member chat experience with automated and live-person support.

[BAI] Banks counting on customer service as a competitive edge must refine their digital delivery. Dan Michaeli discusses why DCS is imperative.

[Finovate] Highlights the MAP partnership along with Glia’s recent accomplishments in delivering digital member service to credit unions.

Glia + MAP | CUSO to offer Digital Member Service platform to credit union clients

[Branch Business News] Steve Kaish discusses how financial institution contact centers can digitally transform to meet rising customer expectations.

[The Financial Brand] Boosted by Covid, video banking is coming into its own, especially for more complex interactions...

[Wealth Adviser] intelliflo sees a 10-fold increase in use of Glia video in 2020. Learn how technology has helped advisors stay connected.

Refinitiv partners with Glia to launch Refinitiv Wealth Connect to enhance investor-advisor collaboration in the wealth management industry.

[Transaction Directory] Financial institutions must prioritize DCS to better serve customers & create a more personalized, seamless experience

Collaboration Provides Financial Institutions Seamless Integration of Virtual Financial Assistant and Digital Customer Service

[MeetFrank] Glia is poised to join the ranks of Estonia’s greats and do for businesses what Skype did for personal communication

Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum

Dan discusses the growing demand for comprehensive Digital Customer Service with SalesTech Star.

Partnership to help banks further streamline account opening, lending processes for a digital-first customer experience

$4.2 billion-asset credit union selects comprehensive communications & collaboration platform to modernize member service

AlleyWatch talks with Glia CEO, Dan Michaeli, about its recent funding round and much more...

Company’s total fundraising surpasses $100 million as market goes mainstream

The latest investment round brings total outside backing to $107 million and lets Glia keep expanding after a busy year of growth

Business Insider asked VCs and analysts to name firms competing with behemoths like Salesforce and Microsoft — Glia is among the 16 they recommended

Dan Michaeli + Jeffery Staw, chief innovation office, Open Technology Solutions, and others share their holiday IT wishlist with Finopotamus

Glia was listed as a Technology of the Year winner in the 2020 GonzoBanker awards.

Interface, a leading Intelligent Virtual Assistant(IVA) provider for financial institutions, announced a strategic partnership with Glia

Glia’s Digital Customer Service Technology to Complement FTSI’s Branch & Digital Transformation Solutions

Forcing customers to leave the digital channel to connect with a service agent via a time-consuming phone experience is detrimental to CSAT

[The Fintech Tmes] Providing Financial Institutions the ability to enhance digital customer/member service through the use of AI-powered Chatbots.

Uses AI models to monitor communications between support agents and financial institution customers to comply with regulations and policies

Communications and collaboration platform allows businesses to provide better, more efficient customer service in the digital world

Mike Lawson interviews Andrea Argueta, COO of IDB Global, and Dan Michaeli, CEO of Glia, about IDB's Digital Member Service initiatives.

Fintechs partner to provide institutions with the ability to enhance digital customer and member service through use of AI

Fintech providing comprehensive communications and collaboration platform acknowledged for recent growth

Alacriti integrates AI chatbot into Glia's Digital Customer Service Platform

[CUManagement.com] How credit unions are using artificial intelligence coaching for member service representatives

Glia conference provides opportunity for financial institutions to discuss DCS trends and learn best practices for transforming customer service

[yahoo!finance] The largest independent public relations and marketing firm specializing in the financial industry, has been selected by Glia