IDB Global Federal Credit Union serves employees and family members of two international organizations who are dedicated to improving lives in Latin America. The organizations are headquartered in Washington, D.C. and have offices worldwide. To serve these organizations, IDB has a branch in D.C. along with robust online services. Some members have never stepped foot in the IDB branch, only receiving service through online banking. Regardless of whether members are in person or online, IDB strives to provide impeccable service.
"Having one platform that helps members communicate and navigate through the website when they need help changed the way we serve our members." - Andrea Argueta, Chief Operations Officer, IDB Global
Watch as Andrea Argueta discusses the value of the Glia Digital Customer Service platform and how it has helped IDB serve members worldwide.
Learn more about how Glia is reinventing the way that credit unions serve customers online.