As credit union members go increasingly digital, being able to serve these members in online spaces becomes more crucial. SkyOne Federal Credit Union wanted a way to be able to serve its members 24/7/365 and enable them to use on-screen chat rather than exclusively relying upon phone calls for at-home support.
To accomplish this, SkyOne deployed a virtual assistant powered by Finn AI (now a part of Glia) within their pre-existing Glia Digital Customer Service (DCS) platform. Their hope was that an AI-powered chatbot could act as the first line of defense for their contact center reps, automatically answering repetitive, simple questions and passing along only what truly needed the human touch.
In this webinar, you’ll see:
